No.1 in London for BMW & MINI
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| mini Blackheath | 08432 161 052 | more » |
| bmw Blackheath | 08432 161 051 | more » |
| mini Bromley | 08432 161 054 | more » |
| bmw Bromley | 08432 161 053 | more » |
| mini Enfield | 08432 161 056 | more » |
| bmw Enfield | 08432 161 055 | more » |
| mini Ruxley / Kent | 08432 161 058 | more » |
| bmw Ruxley / Kent | 08432 161 057 | more » |
08432 numbers charged at local rate.
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The Stephen James Blog
The Stephen James Blog » Customer feedback
Your Say
Over the past 2 months we have run 8 customer focus groups. This has allowed us, with the help of an independent facilitator, to understand how you feel we can improve our customer care.
We have had the privilege of having over 60 active sales and service customers into our dealerships to help us understand how we can improve the way in which we take care of you.
Please watch out over the Summer months as we respond to your feedback. One of the most significant developments will be 'Stephen James at your Service'. We have a keen understanding that we exist to serve our customers, and whilst we have some areas for improvement, I can assure you that our number 1 priority is you.
As always if you have any feedback do e-mail customers@stephenjames.co.uk.
Here's just one way in which we are responding to your needs - see one of our new 'SJ at your Service' shuttles. These will be used to drop customers to the station once they have left their car with us for a service.
Posted on 17 June 2011 | 8:29 am — Read this on Blogger
Stephen James Enfield Testimonial
As we have said previously on this blog, we like to hear back from our customers. All feedback is good as it helps Stephen James to improve but when a customer agrees to do a video testimonial it really is quite special. The video below was filmed at our Enfield branch at the end of a handover: We would like to thank Chloe again for her kind words.
Posted on 19 July 2010 | 2:47 pm — Read this on Blogger
It Pleases Us to Get It Right
We will of course occasionally get it wrong and when we do we will try our best to resolve it and restore your faith in us. But when we get it right its great to hear and I felt compelled to share these 2 instances of positive feedback about one of our sales team in Enfield. 1 of our 5 Core Values is; And Unrivalled Service “Stephen James serve those they come into contact with in a manner which brings ultimate care within the boundaries the situation allows.” Here is a moment where we achieved the values at a level we aspire to. This e mail was sent to me recently...... ' Dear Ben, I am writing to let you know about the excellent service I received from one of you salesmen at Enfield, Vince Sorce. Often people only write if they have a complaint but it is rare that someone is congratulated for their great service. Vince from start to finish gave exemplary customer service. Nothing was ever too much for him and always went out of his way to help us out. Often car salesmen have a bad reputation with the general public but Vince certainly was not an example of this. My parents bought a brand new 5 series from him and I bought an approved used 3 series from him. Such was his good service that we would not hesitate to recommend your branch to anyone and will definitely come back for servicing and when it comes to renewing our cars. Please pass on our thanks to him.' The same Sales Executive received more praise just weeks later.... 'Dear Ben, I just wanted to express my thanks yet again for the excellent service we have received from Vince Sorce. Since I last emailed you, we have bought another 2 cars (a new X1 and an ex-demo 1-series) from Vince and his service has been impeccable. The way he helped us out so much when we first visited your branch encouraged us to come back to him. We have now bought 4 cars from him and would highly recommend him to friends and family. We also look forward to dealing with you in the years to come.' As always we welcome any positive feedback you may have or indeed if we you feel let down do e mail us at customers@stephenjames.co.uk and one of our team will get back to you as soon as we can.
Posted on 27 May 2010 | 1:32 pm — Read this on Blogger
Dispelling the myth about 08432 telephone numbers....
We have recently received some welcome feedback from customers expressing a concern about the cost of the 08432 telephone numbers provided on www.stephenjames.co.uk. These numbers are used as they help us monitor marketing activity and are charged at local rate only. Of course, if you are still concerned about the cost of the call, just ask the dealer where you are enquiring for the direct number which they will be happy to provide. So whether your BMW or MINI needs a service or whether a car on the forecourt caught your eye as you passed it this morning; simply click into the contact section of the website (top right – next to this blog) where there are 08432 numbers for all the BMW and MINI dealers in the Stephen James Group. Remember, these 08432 numbers are only charged at local rate so don’t delay that important call! We are very pleased to receive feedback on any matter, please feel free to contact us at customers@stephenjames.co.uk
Posted on 4 March 2010 | 4:29 pm — Read this on Blogger
Blog Menu
- Messages from the MD (20)
- BMW Aftersales (2)
- BMW News (14)
- MINI News (11)
- Customer feedback (3)
- Events (2)
- Making A Difference (3)
- Stephen James Cycles (0)